Elements and Performance Criteria
- Develop staffing plan
- Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan
- Identify and compare existing skills of owner/s and staff with business requirements to identify any gaps
- Develop policies and procedures for owner/s and staff, in accordance with the business plan
- Recruit, induct, train and retain team
- Develop job or position descriptions, competencies required and selection criteria to meet business’ needs
- Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements
- Induct new staff members in accordance with policies and procedures of the business
- Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business
- Develop and implement a staff development program and career paths based on requirements of business and staff competencies
- Advertise staff vacancies appropriately in accordance with staffing plan
- Comply with industrial relations obligations
- Maintain staff records
- Manage staff
- Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures
- Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business
- Support and encourage staff, and acknowledge and reward their contribution
- Regularly provide opportunities for staff to discuss work related issues
- Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required
- Review team performance
- Develop positive and constructive relationships with and between team members
- Review and update team objectives in support of business goals on a regular basis in consultation with team members
- Identify strengths and weaknesses of team against current and expected work requirements
- Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency
- Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements
- Monitor and review staff turnover rate